Delivery & Returns

How long does delivery take?

Delivery on stocked items is typically around 3 days from the point of order. Delivery times are estimates and can vary depending on the service and destination.

Need your equipment sooner?

Faster delivery services may be available for a small additional charge. Available options are shown at checkout. If your order is needed for a fixed school event, match, tournament or deadline, contact us before ordering and we can help confirm the best option.

International delivery

International deliveries can take up to 14 days. Delivery times can vary by destination and may be affected by local customs processing.

Tracking & delivery questions

Where tracking is available for the service used, tracking information will be provided after dispatch. If you need help with an order that has already been sent, have your order number ready when you contact the Splay team.

Please contact us before returning an item

Before sending anything back, contact our customer service team so we can confirm the correct return process and arrange receipt of your goods. Email sales@splay.co.uk or use our Contact Us page.

Change of mind or no longer needed

For eligible change-of-mind returns, please check our current Returns Policy before sending your item back. The policy contains the applicable conditions and return requirements.

Equipment return address

Faulty, damaged or incorrect goods

If you have received faulty, damaged or incorrect goods, contact us first at sales@splay.co.uk. Our team will arrange the appropriate collection or resolution, so please do not send the item back before speaking to us.