30-DAY RETURNS
Simple returns, with clear support when you need it.
If an eligible item is not right for you, you can return it within 30 days of purchase provided it is unused, in its original saleable condition and returned with its original packaging and tags.
- Pack the item securely in its original packaging where possible.
- Include your order details and tell us whether you are requesting a refund or exchange.
- Send the parcel using a tracked service and keep your proof of postage until the return is completed.
Unless the item is faulty or we have made an error with your order, return postage is your responsibility.
SplayHQ
PO BOX 7633
LICHFIELD
WS14 4NS
United Kingdom
Please include enough information for us to identify your order and requested action.
Refunds
Once your return is received and checked, approved refunds are made to the original payment method. Your bank or payment provider may require additional time before the credit appears.
Exchanges
Eligible items can be exchanged within the same 30-day period, subject to availability and the same unused, saleable-condition requirements.
Faulty, damaged or incorrect items
Contact us before returning the item so we can advise the best next step. Where the return is required because of our error, we will arrange or reimburse reasonable return costs as appropriate.
Cricket bats
Used bats cannot normally be accepted as change-of-mind returns. If you believe a bat has a manufacturing fault, contact us with your order details and photographs for assessment.
Need help with a return?
Email us with your order number and we’ll help you with the next step.