Frequently Asked Questions

Shop directly through the website and add the products you need to your basket. If you already know the product or SKU, Quick Order is the fastest way to build a multi-item order.

The current payment options available for your order are displayed securely during checkout.

Contact us as soon as possible with your order number. If the order has not yet been dispatched, we may be able to amend or cancel it. Once dispatched, changes may no longer be possible.

Your order confirmation is sent to the email address entered during checkout. If you cannot see it, check your junk or spam folder before contacting us.

Quick Order is designed for customers who know what they need. Search by product name or SKU, choose the required variants and quantities, then add the lines to your basket.

Standard UK delivery is free on qualifying orders over £35. For orders below this amount and for other available services, the current delivery options and prices are shown at checkout.

Stocked items are dispatched as quickly as possible. The latest available delivery services and estimated timings are shown during checkout. If you need equipment for a fixed event or deadline, contact us before ordering.

Where tracking is available for the delivery service used, tracking information will be provided after dispatch.

International delivery is available to supported destinations. Current services and charges are shown where available during checkout. Local import duties, taxes or customs charges may apply outside the UK.

Check your dispatch and tracking information first. If your delivery appears delayed, contact us with your order number and we will investigate.

Eligible unused items can be returned subject to our current Returns Policy. Please check the policy before sending anything back, as some products or circumstances may have additional conditions.

Please contact us before returning an item so we can confirm the correct process. Package the item securely and keep proof of postage when sending a return.

Contact us as soon as possible with your order number and details of the problem. Photographs of the product and packaging can help us resolve the issue more quickly.

Where stock is available, an exchange may be possible for eligible products. Contact us with your order details and the size you require before returning the original item.

Use our Size Guides together with the sizing information on the individual product page. If you are buying a range of sizes for a school, club or team, contact us and we can help you choose a sensible mix.

Available variants are shown on the product page. If the option you need is unavailable, contact us if you would like help finding an alternative or checking future availability.

Much of our range is held in UK stock, but availability varies by product and variant. For large or time-sensitive orders, contact us before ordering so availability can be checked.

Yes. Use the Equipment Finder for guided recommendations, browse our Advice & Guides, or contact the Splay team for help choosing suitable equipment.

Yes. We supply PE, sports day, team sport, training and general sports equipment to schools and educational organisations across the UK.

Yes. We work with clubs, academies, coaches and sports programmes as well as individual customers, including larger and mixed equipment orders.

We support Purchase Order enquiries for approved schools and organisations. Visit our Purchase Orders page for the current process and requirements.

Yes. For larger, mixed or repeat equipment orders, use Request a Quote and tell us what you need, including approximate products and quantities where possible.

Volume pricing may be available for qualifying larger orders. Submit a Request a Quote with the products and approximate quantities you require so the team can review the order.

Yes. Tell us who the equipment is for, the sport or activity, approximate numbers and your budget. Our team can help structure a suitable package through Request a Quote.

Use the Contact Us page to send the team a message. If your enquiry is about an existing order, include your order number wherever possible.

Start with the Equipment Finder if you are unsure what to buy. For a larger school or club requirement, Request a Quote is usually the best route.

Heritage Cricket covers specialist cricket equipment, Modus Football covers football and goalkeeper equipment, and Splay covers sports, PE, agility, training and coaching equipment.

Use the checkout options presented for your order. A customer account can make it easier to access account information and future purchases where those features are available.